TERMS AND CONDITIONS - ONE-DAY EVENTS

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All our walking events are operated by Yonder Stile Ltd, a company registered in England and Wales, Registered Number: 11803245, Registered Address: 30 Dogwood Rd, Broadstone, Dorset, BH18 9PA. All bookings are made and accepted in accordance with the terms set out in these conditions.

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In these Terms and Conditions, ‘you’ and ‘your’ mean all participants taking part in an event (including anyone who is added or substituted at a later date). ‘We’, ‘us’ and ‘our’ mean Yonder Stile Ltd.

1. MAKING YOUR BOOKING
A booking will be initiated when you buy places via our online system. We reserve the right to decline any booking at our discretion and refund any monies paid. To complete a booking with us, your party leader must first pay for the places using our online booking system. Following this, a full booking form and party questionnaire will be sent out requesting further information, including a medical questionnaire. He/she must be authorised to make the booking on the basis of these Terms and Conditions by all persons named on the booking. By signing the booking confirmation, the party leader confirms that he/she is so authorised. The party leader consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements). The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. All bookings are subject to these Terms and Conditions.

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To guarantee your booking, the full booking form and medical questionnaire must be returned to us within 7 working days of paying for your places. We reserve the right to return your payment and decline to issue a booking confirmation at our absolute discretion. Bookings made through our website will be confirmed once your payment has been verified and the necessary forms have been returned. Once we have received your booking information and all appropriate payments, we will, subject to availability, confirm your places by issuing a booking confirmation by email. A binding contract will only come into force between you and us once we have issued you with this confirmation, which will be sent to the party leader.

 

2. JURISDICTION AND APPLICABLE LAW
We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

 

3. METHODS OF PAYMENT
We accept payment by debit card and most major credit cards. BACS transfers are also acceptable by arrangement. From time to time, we may offer the ability to pay for you places in monthly instalments. If available at the time of booking, this will be listed on the website. This facility may be withdrawn at any time at our sole discretion. If you have elected to pay using instalments, the payment plan will be outlined at the point of booking. If we do not receive these payments in full and on time, we will be entitled to treat your booking as cancelled by you and retain all instalments paid.

4. PRICE GUARANTEE AND THE COST OF YOUR EVENT
Once the price of your chosen event has been confirmed at the time of booking, (subject to the correction of errors) we will not increase that price.

 

5. CANCELLATIONS AND AMENDMENTS
Once a booking has been confirmed, no refunds will be offered.

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We will not materially modify your event after the booking has been confirmed unless we are forced to do so due to circumstances beyond our control. Whilst we will do our utmost to avoid such changes and cancellations, we must reserve the right to do so. In the unlikely event that it becomes necessary to cancel your event or make a significant amendment, we will notify you in writing as soon as possible and you will have the option to:

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o   Accept the alternative arrangement 
o   Cancel the booking and receive a refund of all monies paid.

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We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of, force majeure. Force majeure means any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, natural or nuclear disasters, adverse weather conditions and all similar events outside our control.

We reserve the right to cancel your booking at any time and for any reason at our sole discretion. In this event, you would, of course, receive a full refund of any monies paid.

 

6. CHANGES BY YOU AND TRANSFERS OF BOOKINGS

If, after you have made your booking, you wish to change your arrangements in any way, we will do our utmost to accommodate your request, but please be aware that this may not always be possible. 

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Transfer of booking:

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If you or any member of your party is prevented from attending, that person(s) may transfer their place to someone else, subject to the following conditions:

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a) That person is introduced by you and satisfies all the conditions applicable to the event;
b) We are notified not less than 7 days before commencement;
c) You pay any outstanding balance payment, as well as any additional fees, charges or other costs arising from the transfer; and
d) The transferee agrees to these Terms and Conditions and all other terms of the contract between us. You and the transferee remain jointly and severally liable for payment of all sums. No refunds will be given for guests not attending or for unused services.

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Cutting your event short:

If you are forced to return home early, or if you cut short your event and return home early in circumstances where you have no reasonable cause for complaint about the services provided, we will not offer you any refund for that part of your event not completed, nor be liable for any associated costs you may incur.

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7. ITINERARY CHANGES
All events are personally researched by us and carefully planned. However, it may be necessary to amend the published itinerary (including the walking route and musical line-up). We will of course make you fully aware of any such changes as soon as possible and make suitable alternative arrangements - any alternatives would, of course, be of equal or better standard than those in the published itinerary. The satisfaction of our customers will always be our priority.
 
8. SPECIAL REQUESTS & REQUIREMENTS
If you have any special requests, you should inform us of such requests prior to commencement. We will advise the relevant supplier of your requirements but we cannot guarantee that such requests will be met. Furthermore, we have no liability to you if such requests are not met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.

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9. INSURANCE
All of our planned activities are fully insured with combined liability insurance. However, we strongly recommend you take out adequate personal travel insurance to cover you against cancellation, illness, personal accident and loss or damage to possessions.

 

10. COMPLAINTS
Should you have any complaint whilst taking part in your event, you must immediately inform us and the supplier of the service in question (for example any catering supplier) who will do his/her best to remedy it. If he/she is unable to do so, we must request that you make the complaint known to us in writing within 14 days of your event's completion, and we will do our best to reach a settlement with you. 

 

11. WET WEATHER
Rain is a hazard of living in the UK and we would anticipate that walks will go ahead in all but the most inclement weather. In the event of severely poor weather, a risk assessment would be undertaken on the day before the event to establish the viability of safely taking the group out.​ In the event that we were unable to safely undertake the day's walk - guests would be contacted by phone. In this event, an alternative date would be arranged, and in the event of a guest not being able to make that date, a full refund would be offered.

 

12. FITNESS, MEDICAL PROBLEMS AND DISABILITIES
Our events are designed to be enjoyed by anyone who is reasonably fit. Most walks will be taken at a moderate pace and some will require some short, steeper climbs on coastal paths along with some short sections of steep steps and navigation of stiles. The length of the walk will be disclosed at the time of booking. We would anticipate that anyone who walks with any regularity would not have any problems relating to fitness whilst walking with us. If you are in doubt about your physical ability or the physical ability of anyone in your group to undertake a walking event, let us know so that we can advise you appropriately.

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We are not a specialist disabled event company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem, reduced mobility or disability which may affect your event, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. We may require you to produce a doctor’s certificate certifying that you/your group members are fit to participate. By accepting the arrangements you agree to review and consider the levels of difficulty of our walks as laid out in the itinerary, and ensure the event suits the level of fitness for all group members and does not negatively impact any medical conditions your group may have.

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If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their place or, if full details are not given at the time of booking, cancel when we become aware of these details and impose applicable cancellation charges.

 

13. RISK
In coming on one of our events, all participants agree to travel and take part entirely at their own risk.

 

14. BEHAVIOUR
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave immediately. We will have no further obligations to you and/or your party. No refunds will be made and we will not pay any expenses or costs incurred as a result of termination. 

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We cannot be held responsible for the actions or behaviour of other participants or individuals who have no connection with your booking arrangements or with us.
 
15. OUR LIABILITY TO YOU
(1). We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” and as such, we are responsible for the proper provision of all services included in your event, as set out in your booking confirmation. Subject to these Terms and Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your event you may be entitled to an appropriate price reduction or compensation, or both. You must inform us without undue delay of any failure to perform or improper performance of the services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Terms and Conditions and the extent to which ours or our suppliers’ negligence affected the overall enjoyment of your event. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

 

(2). We will not be responsible or pay you compensation for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: 
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
- the act(s) and/or omission(s) of a third party not connected with the provision of your event and which were unavoidable and extraordinary;
- Force Majeure (as defined in clause 5).

 

(3). Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your caterer/accommodation provider or any other supplier agrees to provide for you where the services or facilities are not advertised in our itinerary and we have not agreed to arrange them.

 

(4). It is a condition of our acceptance of liability under this Clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. 

 

(5). We limit the amount of compensation we may have to pay you if we are found liable under this clause:

 

(a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your travel insurance policy

 

(b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking. 

 

(6). Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

 

(7). You must provide us and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 10 above. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint. You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred. 

 

16. WHAT'S INCLUDED IN THE EVENTS

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A detailed break-down of what is included in your event will be listed here.

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17. PRIVACY

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HOW WE USE YOUR DATA

This privacy policy explains how Yonder Stile Ltd,  Ninebarrow and Ninebarrow Musical Walking Holidays or ‘we’ use any personal information we collect about you when you use our website, email us, buy something from our shop or sign up to one of our mailing lists. 

Why we need your data and what we use it for 
 
We collect information about you so that we can better understand the Ninebarrow audience and so that we can make sure we give each of our fans the right information in the most appropriate way. If you buy a product from our shop, we obviously need your data so that we can get that product to you – and we’ll also use your email address to contact you about other Ninebarrow products we think you might like. If you sign up to our mailing lists at a concert or via the website, we’ll use your name and email address to contact you about upcoming concerts, our latest news and to advertise products that we sell via this website. We use your information collected from the website to personalise your repeat visits. If you’ve signed up for our mailing list, the information we collect about which emails you’ve opened and which links you’ve clicked on will be used to make sure you get more information about the things you like and less information about the things you don’t! If you've given us your address and phone number, we may occasionally contact you about events and offers we think might interest you.  Ninebarrow will never pass your details on to any third party and we also take cautionary measure to ensure we do not collect any personal data from you we do not need. 

What information do we collect about you? 

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We collect information about you when you fill in a contact form or email us directly. We also collect information when you voluntarily comment on our blog posts, purchase from us, provide feedback and participate in competitions. Website usage information is collected using cookies. The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, sex, age, your chosen internet browser and service provider, and device plus any information you supply voluntarily. If you’re on our mailing lists, we’ll track information about which emails you’ve opened and which links you’ve clicked within those emails. 
 
How long will we store your data? 
 
If Ninebarrow provides any paid-for services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. 

What are your rights? 
 
You have the right to request a copy of the information that we hold about you. If you would like a copy of all of your personal information, please email or write to us:
 
Email:  
 
Address: Ninebarrow, 30 Dogwood Road, Broadstone, Dorset, BH18 9PA
 
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office  
 
Cookies 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit  or . You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 
 
Other websites 
 
The Ninebarrow and Ninebarrow Musical Walking Event websites contains links to third party websites. This privacy policy only applies to our websites so when you link to other websites you should read their own privacy policies.
 
Changes to our privacy policy
 
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 9th May 2019. 
 
How to contact us 
 
Please contact us if you have any questions about our privacy policy or information we hold about you: 
 
Email:  
 
Address: Ninebarrow, 30 Dogwood Road, Broadstone, Dorset, BH18 9PA

Phone: 07704 365296